General reservation conditions

It is wise to read these conditions carefully before making a reservation. You will find here the rights and obligations of you and the Alter Kindergarten.

1. Reserve

1.1 These General Booking Conditions apply to all our reservations. Deviations are only possible in incidental cases and if these have been confirmed in writing by Alter Kindergarten.

1.2 The client is jointly and severally liable for the fulfillment of all obligations by itself and all fellow travelers arising from the reservation confirmation.

1.3 We only accept booking orders from persons who are eighteen (18) years of age or older. Reservations by persons younger than that age are therefore not valid.

2.Booking order and payment

2.1 Every reservation order is confirmed by Alter Kindergarten by means of a reservation confirmation by email or post.

2.2 The deposit (hereinafter jointly referred to as “the rent”) must be paid within 7 days of receipt of the reservation confirmation. The remainder of the rent must be paid no later than 3 weeks before the arrival date. When booking less than 4 weeks before arrival date, the full rent must be paid at once.

2.3 In case of late payment, Alter Kindergarten is entitled to cancel the reserved accommodation. The cancellation conditions are then (without prejudice) in force (see article 3).

3.Cancellation by tenant

3.1 Cancellation must be communicated to Alter Kindergarten by telephone or e-mail. After receiving the cancellation, Alter Kindergarten will send you a cancellation confirmation/invoice within 7 days at the latest.

3.2 In the event of cancellation, the refund percentages stated below apply. The Alter Kindergarten advises you to take out cancellation insurance.

up to 10 weeks before arrival 50% refund of the rent;
from 8 to 10 weeks before arrival, refund of 40% of the rent;
from 6 to 8 weeks before arrival, refund of 30% of the rent;
from 4 to 6 weeks before arrival 20% refund of the rent;
from 2 to 4 weeks before arrival, refund of 10% of the rent;
from 2 weeks before arrival to arrival date no refund, the client owes the full rent.

4.Cancellation by Alter Kindergarten

4.1 If, but with the exception of the situation stated in paragraph 7.8., Alter Kindergarten requires the cancellation of the reserved accommodation, the relevant tenant will be informed about this immediately and if possible, offering an alternative. If this alternative is not accepted by the tenant, or if Alter Kindergarten is unable to offer an alternative, Alter Kindergarten will immediately refund the amount already paid by the tenant. The tenant has no more or other right than to reclaim this amount.

5.Changes by the tenant

5.1 If the tenant wishes to transfer to another apartment or if he wishes to change the rental period, this is always possible up to 5 months before the start of the rental period of the reserved accommodation (if available). The associated costs amount to € 100.00. If no apartment is available in the desired period, the conditions stated in Article 3 for cancellation by the tenant apply. If the desired rental period is shorter than the already reserved period, article 3 for cancellation by the tenant applies in full for the difference in rental days.

6.Liability of the tenant

6.1 During the stay in the accommodation, the tenant is fully liable for the rented accommodation, the furnishings and all items belonging to the rented accommodation. Any damage, caused by the users of the accommodation or elsewhere in the Alter Kindergarten, must immediately be fully reimbursed by the tenant to the landlord. Alter Kindergarten is entitled to still hold the tenant liable if the damage caused has not been settled or not properly settled or if the costs to be paid locally have not been paid (in full) by the tenant. All related (collection) costs are fully borne by the tenant named in the booking confirmation. For damage and/or defects that have not been reported to the management of the Alter Kindergarten at the latest on the day of arrival, the immediately stated liability by the tenant applies.

6.2 The number of persons stated in the booking confirmation is the maximum number allowed. Occupancy with more persons is not permitted and Alter Kindergarten is entitled to refuse access to the accommodation if occupancy is by more than the permitted number of persons.

7.Liability of Alter Kindergarten

7.1 Alter Kindergarten accepts no liability for loss, theft, damage or personal injury of any kind.

7.2 Obvious errors or mistakes in the description or prices of the accommodations offered by Alter Kindergarten do not bind Alter Kindergarten. Alter Kindergarten cannot accept any liability for interim changes in data, prices or printing errors.

7.3 The (price) information in the most recently published price list and on the website is leading. Therefore, the (price) information from previously published editions expires.

7.4 Alter Kindergarten cannot accept liability for damage caused by natural disasters, natural disasters, nuclear disasters, attacks, strikes, acts of violence and coming into contact with an aircraft or parts thereof.

7.5 Not all facilities mentioned in the description are open day in and day out, all year round. Alter Kindergarten is not liable for any facilities that were not available during your holiday for any reason. Use of all facilities is at your own risk. Due to circumstances, facilities may fail or be temporarily unavailable. You cannot claim any refund from Alter Kindergarten for this.

7.6 It is possible that work is carried out in the vicinity of the rented accommodation. Alter Kindergarten takes no responsibility for any noise or other inconveniences.

7.7 Austrian law applies to all our reservation agreements and subsequent agreements. All disputes that may arise in connection with an agreement will be settled by the competent court.

7.8 No refund of the travel sum will be made in the event of “force majeure”, including, but not limited to, a loss event such as a natural disaster, attack, epidemic, molestation or danger that threatens you during the trip. This also applies if the infrastructure has been affected to such an extent that the trip cannot reasonably be made


8.1 Speed, strength and range of WIFI may be limited because the Alter Kindergarten is located in the mountains and are therefore not guaranteed.